Tips & Tricks Bible: Oracle NetSuite OneWorld

Oracle NetSuite OneWorld is one of the most popular deject-based enterprise resource planning (ERP) systems i the marketplace today. ERP systems are generally complex simply because they cover a lot of ground—from accounting and financials to sales, marketing, inventory direction, and a whole lot more. NetSuite has worked hard to proceed its software as elementary to use every bit possible, simply much of its popularity stems from the fact that information technology's sophisticated and flexible plenty to adjust all kinds of businesses—from pocket-sized to midsize enterprises (SME) to full-blown multinational enterprises. And now that NetSuite has been acquired by Oracle and is likely existence integrated with that company's Fortune 100 enterprise software portfolio, those capabilities volition but abound.

That very flexibility, however, is sometimes the application's downside. NetSuite is and so comprehensive that it'south most impossible to know all of its features and capabilities—evidenced by the fact that ERP experts and NetSuite alike strongly advise customers to engage a qualified NetSuite consulting company in gild to properly configure and customize the software prior to rolling information technology out to users.

That tin go far difficult for users to become the virtually of this valuable platform. It's very possible the software has helpful features they might not even know are there. To aid, we've tapped a brusque list of skilful users and consultants, and compiled a collection of Oracle NetSuite OneWorld tips and tricks to show you how to utilize some of the features you lot may not fifty-fifty have known NetSuite offered. Nosotros'll also show y'all how to better use some features yous demand every day. We'll expand this compendium equally time goes on, and nosotros invite you to share your own tips and techniques with us.

The following tips were provided by Craig Sullivan, Chris Manchester, Will Goodbourn, and NoBlue. Sullivan is Senior Vice President of International Products at Oracle NetSuite, Manchester is Senior NetSuite Consultant at NetSuite partner and consultancy Sikich LLP, Goodbourn is a Solution Consultant at Klugo Group in Commonwealth of australia, and NoBlue is a NetSuite partner and consultancy in the UK. We appreciate all of their participation and willingness to share their expertise.

ACCOUNTING & FINANCE

Tip 1: Make the Almost of Your Chart of Accounts

Your Nautical chart of Accounts is critical to your organisation's accounting process. The chart separates and organizes avails, expenses, liabilities, and acquirement in such a way as to make information technology easy to quickly gauge your company'due south overall fiscal health. NetSuite OneWorld includes a comprehensive Chart of Accounts, just many users miss important capabilities when it comes to bridging multiple entities, such every bit subsidiaries. To make that easier, try this:

When creating a new account, add an External ID (via import) that is the full general ledger (GL) Account Number to make Journal Entry Importing easier. Chart of Accounts for Oracle NetSuite OneWorld (multi-visitor) consolidation should be shared across all your subsidiaries. For example, y'all would employ the same Accounts Payable and same Accounts Receivable for all of the subsidiaries, regardless of currency. You can do that easily because Oracle NetSuite OneWorld automatically adjusts for currency revaluations.

However, retrieve that information technology's best to use the Oracle NetSuite OneWorld standard default accounts wherever possible rather than importing them. As well, use Segments for fiscal reporting rather than creating separate GL Accounts for every departments, channel, or subsidiary.

Tip ii:

Get More from Financial Management

Dashboards are a groovy fashion to make oft-used operations easier to access. Once you've identified commonly used shortcuts, reports, primal performance indicators (KPIs), saved searches, or other functions for a particular function, Oracle NetSuite OneWorld lets y'all build them into a dashboard specific to that job. Y'all can then fix and publish these dashboards to specific users. This drills all the mode down to individual users who tin have completely different dashboards. You can edit and modify i user'due south dashboards for use past another user or re-create a compatible dashboard to several users or to a team with the same needs.

MANUFACTURING & SUPPLY CHAIN

Tip 3:

Use Phantom Assemblies in Production, Supply Chain, and Material Requirements Planning (MRP)

Phantom Assemblies are typically non-stockable items produced for use as components in manufacturing assemblies. They can too be used to simplify Bill of Materials (BOM) management or to correspond a configuration option for a item manufactured product.

The Phantom BOM feature as well enables users to control which assemblies will be pulled from stock and which will be completed as a role of the work order for the stockable associates. For example, users tin can create an assembly item (such equally a bike cycle, for example) that represents a configuration option of the product, and then set it as "Phantom."

To practise that, the post-obit features need to exist enabled from the Setup menu: Setup > Company > Setup Tasks > Enable Features:

• Assembly Items

• Piece of work Orders

Once enabled, Phantom Assembly options appear on the assembly and work society records.

MOBILE & Organisation

Tip 4: Using Roles in Implementation and System Setup:

How roles are created and assigned in Oracle NetSuite OneWorld is very important. It should exist the subject of several security and business process meetings before you deploy the software. Roles are important because they represent your beginning level of control for data security; who y'all are and what yous do defines your access to data and features, so this needs to be carefully mapped out.

To test that your roles accept the right permissions, copy the URL from ane role and use it in another to act as a test. If the second role doesn't have the right permission, so Oracle NetSuite OneWorld volition explain exactly which permission is needed. As well, try to define groups of roles or roles that pertain to groups of users (such as departments or teams) rather than creating a separate role for every single user. If one person needs slightly more or less permissions than the rest, and then yous can tweak that by using Global Permissions on top of the defined custom role, similar to how you'd do it in a network directory such as Microsoft Azure Active Directory (Microsoft Azure AD). Additionally, always endeavor to use a custom role rather than a standard part. Custom roles can be modified over time while standard roles cannot—which makes them inherently more secure and easier to manage in the long term.

Tip 5: Enable NetSuite Mobile

NetSuite Mobile is a feature that many organizations underutilize. Two areas in which NetSuite Mobile saves time and encourages more authentic reporting are Expense Written report entry and Updating Customer and Sales data. By inbound expenses and the associated receipts as they happen, yous'll eliminate those lost entry errors when y'all enter them in batches.

Expense Details are the edifice blocks from which you tin can manage expenses and create expense reports. They contain an prototype of the physical receipt and accompanying clarification of the expense. Yous tin adhere upwards to four images to an individual Expense Particular, which makes it easy to organize multiple items under a single category (for, say, things such every bit parking tickets, taxi fares, or evening meals).

To create an Expense Item:

• First, tap "New Expense" on the Habitation Dashboard.

• Second, tap the Photographic camera Image icon.

• Tertiary, choose an existing image on your estimator or capture a new image and then signal to that.

• Next, tap the Camera Image icon over again to add together multiple images as required (call up, the maximum is four).

• Then, fill out the description fields so that accounting knows what'due south going on.

• Finally, tap Done to save the Expense Detail and yous're good to go.

Tip 6:

Create Custom Fields to Tailor OneWorld to Your Business

Custom fields are data entry and database fields that aren't part of Oracle NetSuite OneWorld's default configuration. By carefully mapping out your business processes, you can figure out data your organization needs to capture in society to optimize Oracle NetSuite OneWorld's value to your company. You can add such fields to any module in Oracle NetSuite OneWorld. This could be a field in the customer relationship management (CRM) module that captures something about your customers only your business might demand, or custom fields in your inventory or bookkeeping modules. Adding one or more of these custom fields to your records isn't difficult.

To get started, go to Customization > Lists, Records, and then Fields. From at that place, select [Custom Field] > New, and then indicate where the [Custom Field] should go and what the desired field blazon is.

Then, in the Label field, enter a name or description for the field. This label is displayed by the field on the transactions yous select. If desired, enter a unique ID for this field. This tin can exist set to an alphanumeric cord up to thirty characters long. This string must not include whatever spaces but tin include underscores ("_"). NetSuite automatically modifies the ID entered into this field with a prefix that corresponds to the blazon of field being created, as listed below:

• CRM: custevent

• Entities: custentity

• Items: custitem

• Transaction Column: custcol

• Transaction Torso: custbody

Select the owner of this custom field. Only the owner tin can alter this tape. Your name is selected by default. Enter a description of the field. In the Type field, select the kind of custom field you want to create. The type of field yous select determines the other options you can assault this page. If yous have chosen Listing/Record or Multiple Select in the Blazon field, and so select the listing or record that contains the items for the list field.

Past default, the Store Value option is enabled so that custom field values are stored in your Oracle NetSuite OneWorld account. Articulate this box to indicate that this custom field's values are "display simply" and should non be stored. Also, some custom field data types provide a "Use Encrypted Format" option you can enable to encrypt the field values stored in the database.

Tip 7:

Configure Oracle NetSuite OneWorld for iPhone

Free to use for all Oracle NetSuite OneWorld customers, the Oracle NetSuite OneWorld iPhone app provides access to key business information so y'all can easily monitor business activities, anytime from anywhere. The app is primarily designed for employ on the iPhone, only will work on any iOS device with Apple iOS vii.x or higher with an net connexion. Hither's how you can configure some of the most of import settings:

Saving or removing your login details: The app can shop your login details by using the "Recollect Me" feature. To enable this, go to Settings:

And so, tap "Think Me," enter your login credentials, tap "Enable," and and so read and agree to Oracle NetSuite OneWorld's legal statement. To remove your login details, simply go back into the same Settings and tap "Disable."

Configuring the Navigation Tab bar: You can configure the Navigation Tab bar to display whatsoever four options from the post-obit: Home, Calendar, Saved Searches, and the listing of supported record types. On the Navigation Tab bar, tap "More," and so on the Menu bar, tap "Reorder." Y'all can now motility tape types upwards or downwards the listing by dragging the Catch icon. When yous're finished, tap "Done." The first four items will be displayed in the Navigation Tab bar (situated at the lesser of most screens).

Configuring phone call logging: Phone phone call logging lets you track all telephone calls initiated from your Oracle NetSuite OneWorld iPhone app (this feature is switched off by default). It can also remind y'all to log your terminal call; every bit presently as a phone call has ended, a popup alert reminds you to log the call. To adapt these settings, go to your settings and tap "Telephone Phone call Logging." Once you've finished, tap "Done."

Tip 8: Make the Virtually of RSS Feeds

Many users don't brand use of the RSS feeds feature on the Oracle NetSuite OneWorld dashboard, which tin can be a mistake, peculiarly for teams or divisions that desire to easily and regularly update each other. RSS stands for "Rich Site Summary" and it's a way for information updates to get published in a social media-style collaboration feed so that people, teams, or other groups can subscribe to it. These feeds can originate inside your arrangement or someplace else on the open up web. Oracle NetSuite OneWorld has some born RSS feeds that you can immediately subscribe to, such as Yahoo Concern News, but there are a lot of tools available that volition assist you build a custom RSS feed for all sorts of different uses.

As an example, Queryfeed lets y'all use a uncomplicated search tool to scrape Facebook, Google, or Twitter for mentions of a particular keyword or keywords. Then yous tin can monitor every time someone mentions your visitor on Twitter or continue an heart on the buzz around an manufacture outcome that affects you. Building this feed takes only minutes and you can then use Oracle NetSuite OneWorld'southward RSS features to display this data straight within your Oracle NetSuite OneWorld dashboards.

An RSS service volition give you a website address URL that has the lawmaking for your custom RSS feed. Then, all yous have to do is:

Click the "Personalize" link at the height correct-hand corner of your Oracle NetSuite OneWorld dashboard. This gives you a menu of all the dashboard "portlets" that are bachelor. From there, you can select "RSS Feed" and drag it wherever you'd like.

Click the "Setup" link at the pinnacle of your new RSS feed portlet to change the source.

In the "Feed URL" field, enter in the URL for your new RSS feed.

The new RSS feed will have been added.

SALES & MARKETING

Tip 9:

Make CRM Fifty-fifty More Manageable

Oracle NetSuite OneWorld's CRM features are already both competitive and comprehensive, simply here are several ways to make CRM even easier to use:

• Apply Automated Pb Consignment. Fix your sales rules and sales territories to instantly assign new leads to associated sales reps or teams equally soon as those leads are available.

• Keep track and monitor the concluding sales action on contact, pb, and opportunity records. This ensures that prospects are contacted in a timely manner.

• Utilize Dashboard Reminders with Headlines to speedily and easily guide your daily tasks.

• Retrieve to set Marketing Campaigns to "EXECUTE" in order for them to be candy at the designated fourth dimension.

• Create easily customizable Satisfaction Surveys by using Custom Records to email to your customers; the results will automatically exist populated in Oracle NetSuite OneWorld and can hands exist tracked.

Tip 10:

How to Reply to an E-mail from a Record

It's not always easy to figure out how to respond to an e-mail that'southward generated from a record. Here'south how:

On the tape from which you want to send the email message, click the Communication sub-tab. So, on the subsequent Messages sub-tab, practice the following:

Click View next to the email message:

Then click Answer, Reply to All, or Forrad:

If yous are replying, attachments are not included by default but can be added on the Attachments sub-tab. Forwarded messages include attachments by default.

Tip eleven: How to Send a New Email Bulletin from a Record

Information technology's not difficult to transport an email that includes a tape. This is a useful way to frontward the record. If y'all are sending a new email message, and so click E-mail. Alternatively, you can use the "Create new" button at the superlative of the tape and select email from the drib-down list. An e-mail message box volition pop upwards.

Then, select the contact you want to electronic mail in the Recipient field or enter an email address. If y'all desire to include other recipients, and then in the Copy Others column, select the others you desire to include in this message. In the Email field, enter an email accost if one does not exist. Check the Cc box to copy this contact or the Bcc box to bullheaded-copy the contact.

Tip 12: Managing Bounced Emails

In Oracle NetSuite OneWorld, when an electronic mail message returns an invalid address or difficult bounciness, any records associated with that email address offer a alert that the email address is invalid. This warning includes electronic mail marketing campaigns equally well equally customer, contact, vendor, employee, and other proper name records and email letters. At that place are many possible reasons for hard bounces. These include unknown user, bad domain, an address error, and the Business relationship Airtight error, to name just a few.

These e-mail addresses are also added to the "Bounced Electronic mail Address List." Oracle NetSuite OneWorld will non send e-mail letters to addresses that have triggered a difficult bounce until they are removed from this list, either manually or subsequently a specified time has elapsed. This specified fourth dimension is set up by the account administrator under the Electronic mail tab in Setup > Company > Preferences > Set Up Printing, Fax & Email.

You can view a listing of bounced email addresses at Lists > Relationships > Bounced Email Addresses.

Hither, you can manually remove email addresses from the list to again include them in email campaigns. As long equally email addresses are present on this listing, then Oracle NetSuite OneWorld won't send these recipients emails. However, they merely stay on this list for the defined period of fourth dimension mentioned before. The divers periods of time to "remove electronic mail addresses from Bounced Email Address list after" are thirty days, 90 days, 180 days, or never. If your account is set to "never," so bounced emails volition stay on this list and therefore never be sent emails—unless yous manually remove them.

Tip thirteen: Using the Employee Commissions feature

The Commission module (aka "incentive compensation management") is available as an additional module to Oracle NetSuite OneWorld customers. It lets employers easily pay their sales reps and their partner reps commission, either as office of their wages or past check (treated every bit an accounts payable transaction). The Oracle NetSuite OneWorld sales compensation feature is integrated with its accounting features and so this is piece of cake. When deals are entered, the sales commission is automatically calculated by the system.

To brainstorm using the Employee Commissions characteristic, make sure you lot've documented exactly how your organization calculates commissions. Give that to an ambassador, and and then he or she can kickoff by turning the feature on at Setup > Company > Setup Tasks > Enable Features (Administrator), which is located on the Employees sub-tab.

If your visitor offers incentives to partners for sales, so you tin can also use the Partner Commissions and Royalties feature.

To brainstorm using the Employee Commissions characteristic, there are three fundamental things you demand to do:

• Gear up your commissions preferences at Setup > Sales > Sales Management > Commissions (Ambassador). These preferences decide how and when you pay employee commissions and affect all commissions that are set up in your Oracle NetSuite OneWorld business relationship.

• Create employee commission schedules at Forecast > Commissions > Employee Schedules > New (Sales Ambassador). Commission schedules define the rules that make up one's mind how commissions are calculated. Schedules can be based on full sales, percentage of quota met, quantity sold, total profit, or on profitability.

• Create and assign employee commission plans at Forecast > Commissions > Employee Plans > New (Sales Ambassador). Employee commission schedules are placed in commission plans that are assigned to your sales reps. You lot tin include multiple commission schedules in a unmarried plan and you can assign more than than one sales rep to a plan. You cannot, however, assign a sales rep to more than one commission plan for the same date range.

Tip 14:

How to Manage Mass Unsubscribing Entities With Bounced E-mail Addresses

Having lots of customers or vendors with electronic mail addresses that bounce is not but inconvenient, it tin can too decrease the effectiveness of an e-mail marketing campaign. Plus, it's time-consuming to correct when you've several mass email campaigns scheduled.

To speed things up, you can unsubscribe customers and others with invalid email addresses from email campaigns with a mass update. This mass update tin be based on the "Hard Bounced" field that is gear up on a tape whenever electronic mail sent from Oracle NetSuite OneWorld triggers a hard bounce.

To become started, get to Campaigns > Other > Mass Updates. Then Expand "General Updates."

Click the type of record you want to unsubscribe. When you're on the Mass Update page, find the Criteria sub-tab, and select "Hard Bounced" in the Filter column. Choose "Yes" to select all those recipients whose email addresses have difficult bounced. Then, click on "Prepare."

Enter whatsoever other criteria for the records you lot want to unsubscribe and click the "Mass Update Fields" sub-tab. Check the box in the "Apply" column next to the Global Subscription Status box. Then, in the "Value" column, select "Soft Opt-Out." Click Preview to review the records that will exist afflicted by this update. Finally, on the Preview folio, click "Perform Update."

Tip 15: Catch Up With Customer Interactions By Using "Testify Activity"

Sometimes the most useful techniques aren't the nearly complex. If you want to apace grab upwardly on interactions with a customer, then in that location'southward a "Bear witness Activity" push that'south hidden in the Actions menu on each customer record. This button will permit you practice the job with just a few clicks of the mouse. It's located under the "Actions" tab on the Client record.

Clicking on this menu choice will give you lot a popular-upwardly printout of every activity and email sent to and from that customer, in an easy-to-gyre list. You can get up to speed on what's been happening and it's much quicker than rifling through all of the sometime interactions.

Have a valuable Oracle NetSuite OneWorld tip of your own you'd similar to share? Email it to me at tedneedleman@gmail.com and I'll add together information technology in our next update.

Source: https://sea.pcmag.com/netsuite-oneworld/16198/tips-tricks-bible-oracle-netsuite-oneworld

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